In September the body of a US Veteran was being held in the hospital morgue. There were no family members available to assist in final preparations. Thomas was quite concerned about this gentleman and wanted to assure that the veteran's final rest was carried out with dignity and honor. As a result, he personally contacted the office of Howard Coble for support in accessing final burial for the gentleman. Coble's office then contacted the Salisbury VA. The request was granted for complete burial with full military honors at the National Veteran's Cemetery in Salisbury at the government's expense. Thomas acted as an advocate for someone who no longer had a “voice” but had a “right.”
Timothy J. Misenheimer, MD
A patient came in to have colonoscopy and the office had made a scheduling error. The doctor who was supposed to perform the colonoscopy was out of town. The receptionist quickly called Dr. Misenheimer and explained the situation. Immediately, Dr. Misenheimer said he would do the procedure that day, if the patient would like him to. Dr. Misenheimer’s immediate offer to assist a patient, whom he did not know and had no obligation to assist, shows a great CARE benefit both to the patient and the hospital
This summer a Randolph Hospital employee wanted her 97 year old father who lives in a local nursing home to be able to go to his church's homecoming in Snow Camp. The nursing home told the family they could not take him unless he was transported in a handicap accessible van. After weeks of searching, Stella who happened to have a van posted on RHINO for sale, graciously let the employee and her family borrow the van for the day. The employee's family accomplished their mission of taking their father to homecoming at the church.
During Christi's first week at Randolph Hospital she answered a cell phone call from a frantic elderly woman who needed to go the ED, but couldn't find the entrance. Confused and scared, Christi calmed the woman down to find out her specific location and promptly sent security out to the parking deck to assist her safely to the ED.
Karen, MPSis a CARE Champion because she is always thinking of others before herself. Upon the death of Randolph Hospital employee Catherine Wyrick, CNA, Karen put together several fundraisers to help the family with funeral expenses, a headstone and overall help in their time of need. Because of Karen's generosity, the family was able to have the proper funeral for their loved one.
BJ, Rehabilitation Services
BJ, Rehabilitation Services, is a CARE Champion because she exceeded a patient's expectations when they thought there was no hope. Recently, a Randolph Hospital employee saw an article in The Courier-Tribune about the new Bioness System available in Randolph Hospital's Rehab Services Department for individuals who experience a “drop-foot” syndrome. The employee immediately went to talk to BJ about the possibility of this device working for her father, who lives in Ohio. After explaining her father's situation, BJ was extremely interested in seeing him.
When the employee's father came to Asheboro to visit a week later, BJ worked him into her busy schedule. She spent over an hour patiently working with the employee's father, adjusting and readjusting the Bioness equipment. What's even more amazing is that the employee's father is up and walking without a limp for the first time in nearly 50 years!
Rebecca , ED
Rebecca , ED, is a CARE Champion for putting herself before others. Earlier this year Rebecca was taking care of an ill patient that transferred to ICU. Rebecca noticed that the patient's wife, who continually stayed by her husband's side, was older and also needed some personal assistance. Because the patient and his wife did not have family close by, after each shift, Rebecca would drive the woman home to make sure her dog was fed and the mail was collected. What was even more special was on Valentine's Day Rebecca had flowers delivered to the woman's husband, who days later passed away. The woman was forever grateful for Rebecca's kindness during this difficult time.
Cassandra is an in-home aid through the Community Alternatives Program. Recently, Cassandra's supervisor was visiting the client whom Cassandra works with and noticed that the client had a computer. The supervisor was puzzled because the client sold his computer 6 months ago. The client informed the supervisor that Cassandra is letting him borrow her personal computer until he saves enough money to buy one. The client has cerebral palsy and has limited contact with others. With the computer, he has been able to find several on-line cerebral palsy support groups and has enjoyed having contact with others.
Bill, Volunteer Services
Bill volunteers in the Patient Welcome Center of Randolph Hospital and one day an elderly patient, couldn't remember where she parked her car. Bill got a description of the patient's car and took the time to walk the entire perimeter of the hospital grounds including two additional parking lots located off the hospital campus. When he finally located the car, he came back to the hospital, placed the patient in a wheelchair and transported her to the vehicle, which had been parked at a distant parking lot off of the hospital campus.
One day while shopping at Randolph Mall preparing for the upcoming holiday season, Kendall, noticed a commotion in the main mall area. After further investigation she came across an individual laying unconscious on the floor. Kendall immediately jumped into action and began performing CPR. She performed CPR for several minutes until Emergency Services arrived. The individual survived the ordeal and was transported to the hospital for further testing. Kendall went above and beyond and jumped into action - saving that individual's life.
Compassionate, caring and understanding are just a few words patients and employees often use to describe Darlene. Darlene a clinical instructor, breastfeeding class teacher and bereavement program leader on the Maternity Services Unit is always willing to go out of her way to help others despite her busy schedule.
In addition planning the annual “Walk to Remember”, an event that remembers the life of babies lost due to stillborn, neonatal or miscarriage, she spends countless hours on her days off ordering supplies and shopping for special mementos for the mothers that have lost a baby during their hospital stay. Because of Darlene's warm personality and caring heart, families are able to work through their pain and move forward when facing a very difficult loss.
As Director of ICU, Sherea has a tremendous amount of responsibilities to deal with on a daily basis. Needless to say, one particular day, Sherea went out of her way to help a visitor who was waiting on her husband to be discharged from our hospital to another facility.
The visitor, who was morbidly obese and not able to walk to the restroom, was wetting herself, which resulted in a strong odor in the unit and patient waiting room areas. To control the situation in a dignified manner, Sherea explained to the lady that she could assist her with a shower, diapers and a change of clean clothes. The lady agreed to the offer and Sherea went and purchased a shirt, pair of pants and other sanitary items.
After the lady had a shower and changed into fresh clothing, Sherea sat down with her and gave her information about local agencies in the area that could assist her with various needs. Thanks to Sherea's caring heart, the lady was able to continue to visit with her husband and obtain information that will help her in the future.
Nina, In-Home Aide
Nina went above and beyond not only by helping a client, but also by helping the client's family. They family unknowingly signed up for an HMO Advantage Health Plan, a plan a salesman convinced them that they needed. As a result of the change in policy, the family faced several additional medical fees that they were unable to afford. To help the family, Nina spent several days calling Medicare and other agencies to help fix the predicament that the family faced with accumulating bills and additional fees. Nina took the time to correct the insurance problems in order for the family members to be placed back into the appropriate insurance policy. Thanks to Nina's dedication, the family was able to receive the care they needed without the added expense.
One day Kim was in High Point pumping gas and she noticed a man wandering around the parking lot of the gas station. Kim was worried about the man so she asked him if he needed help. The man told Kim that he was lost and was late for his appointment at the Diabetes Clinic. Kim was worried about the man, so she filled up his gas tank and checked his blood sugar levels. Because the man had missed his appointment, Kim called the man's family to inform them of the situation. To make sure the man was able to get home safely, Kim followed the man back to his house. Kim was noted by the family as an angel for helping a lost soul in a time of need.
One of the patients in ICU was incontinent and the nurse from the previous shift was using incontinent briefs (diapers) for the patient. The patient was very embarrassed and uncomfortable using the diapers and wanted to wear Depends instead of the briefs provided on the unit. Rebecca called down to the Purchasing Department and found out that the hospital does not carry that particular brand of briefs. Because the patient was uncomfortable and embarrassed about having to wear diapers, Rebecca took the matter into her own hands by going to the grocery store to purchase Depends. Not only was the patient thankful for Rebecca's kindness and willingness to go above and beyond, but the patient was able to preserve her pride, which is priceless.
Rebecca had been working with a patient in the ED during her shift. As her shift was ending her patient was going to be discharged to a nursing home. Rebecca noticed the patient was very scared and apprehensive about going to a nursing home. Rebecca spoke to the patient at length and eventually accompanied the patient to the nursing home after her shift ended.
Cindy was administering to her client and was about to leave when she received a phone call from the client’s family member. The family member was experiencing a medical condition and needed to seek medical attention, but was hesitant to do so as that would leave the client unattended. Cindy encouraged the family member to seek help and she volunteered to stay with the client until the family member could return home. Cindy not only watched after the client, but she prepared dinner and put the client to bed. When the family member made it home, she offered to pay Cindy for her extra time and Cindy refused, saying she was glad she could help.
Jack, Spiritual Care
Jack went beyond his call of duty for a mother in need. He provided pastoral care for a woman whose son was unable to afford getting home to say goodbye to his mother. Jack called the local congressman to see if he could help the soldier get back. He was granted the money and the son was able say his final goodbyes to his mother. It was a true act of kindness and compassion on Jack’s part. She said after she is able to see her son, she would be able to let go and not be in pain anymore.
Judy is the aide for a CAP patient who requires total care. The patient lives with her son. Judy has made herself available to assist/support this family 24/7, so the patient can continue to live at home. Judy frequently returns to the home on evenings and weekends. Recently, the patients’ son had a medical emergency. Judy stayed with the patient and coordinated her care with a neighbor until the patients’ daughter could get to the home two days later.