Service Excellence

Customer Satisfaction Surveys:
Patient Comments

Compassionate Clinical Staff

  • All of the nurses were so helpful and always asking “Do you need anything? Can I get you anything?”
  • Randolph Hospital has the best and friendliest nurses. They are so good and show love to their patients.
  • All of the nurses were friendly and helpful! They answered all of my questions and concerns. They kept me well-informed of what was going on.
  • You could not ask for any better nurses or nurse assistants. They went beyond their duty to help me when I needed help and they were always “up-beat,” which made me feel better.
  • The nurses exhibited a high degree of professionalism. I was not kept guessing about what happened next, as was the case in other hospitals.

Caring Physicians

  • I was very pleased with the physician and the skills used during an emergency situation.
  • The doctors were top notch and I really appreciate their level of care.
  • I was very satisfied with all of the medical staff.
  • The doctors who cared for me knew all that had happened to me and were very helpful with my understanding of what was happening.
  • The ED doctor was head and shoulders above other ED doctors I have seen.
  • The doctors had great bedside manners; serious but with enough humor to make you relax.

Dedicated & Friendly Support Staff

  • Everyone at the hospital went above and beyond to make sure my stay was as pleasant as possible.
  • The people that cleaned my room were very nice and friendly.
  • Very good, professional and courteous staff…excellent personnel!
  • I was impressed with the way the food was delivered; it was like a hotel.
  • The staff was very friendly to my company and even gave my grandchildren some ice cream cups.

Quality Care

  • I was very pleased with the care that I received. Overall, it was excellent.
  • The doctors, nurses and staff were always so pleasant. They took really good care of me while I was there.
  • I could not have asked for better care…everything was just great!
  • If you need to go to the hospital, Randolph is where you need to be.
  • My care was off the chart excellent!
  • Randolph Hospital is the best hospital I’ve ever been in.
  • I was treated very well and would recommend Randolph Hospital to anyone.
  • I received prompt and excellent treatment. It was courtesy, helpful and the best technical expertise I have ever received.
  • I have never received such excellent care. If I need hospitalization in the future, I will go to Randolph Hospital.