At Randolph Hospital we utilize Customer Service Patient Representatives to serve as an intermediary between the customer and the Randolph Hospital staff member. Their primary role is to proactively identify, respond to and address all the non-medical and non-clinical needs of the customer. Patient Representatives serve as communication experts, valued resources and a wealth of information regarding available internal and external services.
Customer Service Representatives are available both in-house and in the Emergency Department seven-days-a-week, Mon - Fri from 8 am-12:30 am and Sat & Sun from 11am-11pm. If you have a non-medical need, please free feel to contact a Customer Service Representative by calling the main hospital number (336) 625-5151.