Service Excellence

Customer Service Training
for Employees

At Randolph Hospital we are striving to not only meet our customers' needs, but to also “Wow” them in such a way that we will be the first and only place they think of when they have future healthcare needs. By giving our customers this “Wow” experience, they will hopefully be eager to return to again share in more high quality, world-class medical care and service.

Through continuous education and awareness classes, we are able to constantly improve by bringing in the latest trends and best practices to help us better understand how to “Wow” our customers.  We feel so strongly about providing excellent customer service, two hours of training is provided to all new employees in their initial Hospital orientation. Additional follow up and refresher classes are offered throughout the year to ensure staff has the most updated information and skills available.

Classes focus on employee empowerment, proactively meeting and exceeding customer expectations, managing conflict, effective communication, actively listening to our customers, and responding to and resolving customer concerns. As a result, our customer satisfaction scores continue to remain consistently high and positive comments pour in from our patients, their family members, visitors and guests.